Can I order online using my Credit Card ? How secure is it ?
        Yes, you can quickly and easily order online using your Credit Card. Click the icon for the Shopping Cart. Complete all the required fields in the Billing, Ship To and Credit Card Payment sections of the Shopping Cart. Enter the number of item(s) in the Qty column of the table and click ORDER.
        All credit card transactions are first confirmed and approved by the customer before being processed. The customer is contacted via phone or email and asked to confirm the order and to approve the total amount of the purchase. Hydronics Engineering does not rent or sell your personal information.
        Notice the padlock icon on the browser toolbar indicating that you are at a secure site. This means that all the information you submit is transmitted in the form of 256-bit encrypted and unreadable code stored on our password protected server. This code can only be accessed and decrypted after we type in special passwords. There have been no documented cases of credit card fraud using our shopping system over the Internet.
        Hydronics Engineering uses VeriSign™ to meet and exceed the Payment Card Industry Data Security Standards (PCI-DSS) for protecting customer credit card information against fraud and identity theft.

Can I order by Phone ?
        Call our toll free number 800-845-9819 or fax us at Fx: 206-600-5861 and tell us exactly what you wish to buy. We will need your name, company name, shipping address, phone and fax number. You will be informed of total costs including shipping and handling charges.
        If you wish to pay by credit card we will take that information over the phone and immediately prepare your package for shipment.
        Orders originating outside the United States must be paid for by credit card or an electronic funds transfer. Contact us for details.
        Ask about our corporate and group discounts for multiple installations and we will respond with a formal price quotation including shipping charges and an estimated time of delivery.

How do I get a DEMO ?
        Very easy. Click the Demo link in the top left corner of this page and it will take you to the download page. You will see a table with three rows and three columns. Each row represents a different DEMO. Click the icon in the left column to start downloading. You may also download by clicking on a filename, e.g. DEMOHY5x.exe listed in the right column of the table.

Can I get the software by email ? How long does it take ?
        All the files required for running the software are compressed into a single self-extracting executable file that is easily transmitted as an email attachment. Normally you can receive and install the software within minutes after we receive your order - including the time it takes for it to download to your computer.

Why do I need the Residential Fire Sprinkler hydraulics package?
That's because residential sprinkler hydraulics are treated differently in the fire sprinkler industry :